Why Companies Outsource their Network Support?
Whether it involves planning network infrastructure, outsourcing a Help Desk Call Center, deploying out a new email system, creating an eCommerce business solution, or similar complex initiatives, using outsourcing for your network support can lower expenses, management hassle, and technical risks while permitting IT support expenses to increase in a more linear and controlled fashion than is possible by building up a large, expert in-house IT staff.

Our Support Model
InfoTech Solutions has developed a dynamic outsourcing model that helps small companies solve their two biggest IT problems: cost containment and access to skilled personnel. Better yet, the model is based on continuous knowledge transfer from InfoTech Solutions to the client’s in-house staff so that advanced technology can quickly become a core competency.

How Best Practices Save Time and Money
When clients are determining IT strategies or making decisions about system architecture, InfoTech Solutions’ diverse experience brings a broader perspective than the in-house IT staff of a small business is likely to have. This perspective is further enhanced by the fact that InfoTech Solutions often acts as a testing ground for new technologies. All of this experience helps to counteract the tendency customers may have to develop tunnel vision in their IT strategies. The old familiar bromides and rules of thumb are often inapplicable to new IT paradigms such as the virtual office, web-based applications, and centrally managed network resources. Without expert guidance, it's easy for early adopters to become early casualties.

With many companies, attempts to pilot or deploy advanced technologies fail because of immature or non-existent infrastructure for support and education — not because of some basic flaw in the technology itself. Because InfoTech Solutions is frequently called upon for piloting and implementing leading-edge technologies, InfoTech Solutions' consultants have developed proven methodologies and best practices to assure success. Clients get where they want to go faster, and avoid the costly scenario of spending significant amounts of time and money only to end up where they started.

One way InfoTech Solutions can stay sensitive to the needs of a small company is that we are a small company that use the IT technology it consults on. We invest significantly in Microsoft technology in order to run our own business efficiently. InfoTech Solutions currently has 10 Windows Servers that provide e-mail, help desk management and tracking, client billing and service reporting system, accounting, Internet firewall, collaberation servers, VPN and modem remote access, and file/print sharing services.

InfoTech Solutions also takes advantage of a state-of-the-art virtual office infrastructure that allows consultants to respond quickly to problems and to marshal the resources required to find solutions. Because InfoTech Solutions has an inside track with many vendors, our staff has access to early beta software, special training on leading-edge technologies, and special support programs. This advantage is passed on to InfoTech Solutions' clients, who can use our expertise to avoid being blindsided by new technology.

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