We want your experience with us to be easy and satisfying.
One of the best, or most frustrating, experiences we can have when working with computer software is when we contact product support.
Based on our experience, we would like to share with you some tips that will help your support experience go more smoothly.
Ultimately, the best support experiences is when there is good communication and teamwork between the the support engineer and the client until there is a satisfactory result.
- Determine whether the concern warrants a Support Call or an On-Line Support Request.
- Have a good description of the problem your encountering and the location or name of the equipment that you are using.
- Be patient and have a good sense of humor. We want our experience to be as pleasurable for us as it is for you, laughter is always good medicine.